Helperoo is your email support system with small in mind. There's no bloat and no complication. That's perfect for small teams who don't live inside a giant call center.
There's nothing to install and nothing to maintain. Because Helperoo is hosted on our secure servers, your support is always up, even if your servers are down.
- 256-bit Secure
- Easy Ticket Tracking
- Reliable Backup
- Spam Blocking
- Simple Interface
- No Useless Features
- Affordable Pricing
- Advanced Functionality
New interface
Helperoo is not only a web app--it's a service that even we use every single day. With this updated interface we're able to read and respond to tickets faster and with greater ease.
AJAX powered message grid
AJAX, SMAY-JAX. What does it mean for you? To start, speed. The new email grid is way faster and more efficient on our servers. What's even better, the columns are now sortable!
Autocomplete address book
Our autocomplete message composition window is pretty slick. Just start typing and we automatically search the previous tickets you've sent and received and provide accurate results to save you time. Go ahead, try it out.
Bug fixes everywhere!
Obviously, we've spent some time improving with new features but we've also spent a great deal of time squashing bugs left, right and centre.
Is Helperoo free?
Yes! We offer a free (albeit slightly stripped down) version of Helperoo and a pay (fully featured) version.
What do I need to use Helperoo?
All you need is a modern web browser. Currently, Firefox, Safari and Internet Explorer 7 are supported. We wish we could provide Internet Explorer 6 support but with less and less people using it, it just didn't make our list of priorities.
How long does it take to get setup?
We've done it in less than 5 minutes. We feel confident in saying you can be setup within 10 minutes or less.
How does it work?
Since we don't do POP3 checking, all you need to do is forward (or redirect) your company support mailbox to the private email address we provide.
What kind of support do you offer?
While we only have email based support (powered by Helperoo no less) we will always do our very best to answer emails as quickly as possible.
My company has multiple support technicians, is Helperoo right for me?
Unfortunately, unless you can get away with a single account login, no. By far, the most requested feature is exactly this and it should arrive sometime right around version 2.0.
Can my company use a custom SMTP server?
Again, this is real high up on our user requested feature list and we're going to try and have it in by version 2.0.
What billing types do you accept?
We accept Visa and Mastercard.
What currency does Helperoo charge in?
We bill in U.S. dollars.
Where are you guys located?
Helperoo, which is owned by Meticulo, is located in Calgary, Canada.
How secure and confidential is my data?
Very. We use industry leading encryption and backup services. In the event of any disaster we have multiple copies of the data on hand.
Can I cancel my account?
Of course. You are free to cancel your Helperoo account at any time.
What kind of money back guarantee does Helperoo have?
We offer a full, unconditional 30 day money back guarantee. Naturally, this only applies to the first months service.
I've found a bug!
We try our very best to make sure we release a bug free product. Then again, we are human. Should you find a bug or have another gripe with Helperoo, please email our support team at support@meticulo.com and we'd be happy to chat with you.
I have this awesome idea! Can you add it for me?
We'd love to hear from you. Please email our support department at support@meticulo.com.